Regulament

Rules of Providing Services by Electronic Means through DocPlanner.ro

§1. General provisions

  1. Definitions:
    1. Service Provider – ZnanyLekarz Sp. z o.o. with its registered office in Warsaw, Poland (01-217 Warsaw) at ul. Kolejowa 5/7, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, 13th Economic Division of the National Court Register, under KRS number 0000347997, NIP 7010224868, REGON 142276657, hereinafter referred to as the “Controller”
    2. Website – the website run by the Service Provider at: https://www.docplanner.ro;
    3. User – a natural person having full capacity for legal acts who by accepting these Rules and undergoing the registration process obtains access to the services rendered by the Service Provider.
    4. Professional – a User who is a physician, dentist, psychologist, physiotherapist, midwife, obstetrician, dietician, therapist, as well as a vet, and other persons performing medical and paramedical activities, not listed above.
    5. Establishment – a place where medical and paramedical services are rendered.
    6. Owner – status assigned to a User who is authorised to manage information on a given Establishment.
    7. Profile – collection of information and opinions on an Establishment or Professional placed in the Service;
    8. Account – an entry in the database of the Service confirming the status of a User or Professional, which gives the possibility of access to specific services after entering the correct login and password.
    9. Service – the service provided by electronic means consists in transmitting and receiving data using public ICT systems at an individual request from the service recipient – User, without the simultaneous presence of the parties.
  2. The Service Provider renders its services on the basis of these Rules.
  3. The Rules are bind the User without the need to conclude a separate agreement.

§2. Types and Scope of Services

  1. The Service Provider renders the following Services:
    1. it enables Users to publish information and opinions on Professionals and Establishments catalogued according to provinces, cities and categories;
    2. it makes available a search engine for searching for Professionals and Establishments;
    3. it notifies of new information and opinions;
    4. it makes it possible to Professionals to give and correct information concerning themselves and to comment on the opinions of Users.
    5. it makes it possible to make appointments with those Professionals and Establishments who have selected this option.
  2. The information and opinions on Professionals and Establishments are published in the form of rankings, where the place in the ranking depends on the opinions received.
  3. Access to most services of the Website is free of charge, in particular no charges are required for registration and publishing basic information on Professionals and Establishments.
  4. The Service Provider reserves its right to introduce charges for any services rendered as part of the Website and at the same time undertakes to notify of such changes adequately in advance.

§3. Terms and Conditions of the Services

  1. The technical conditions of using the Services are:
    1. access to the Internet,
    2. having an e-mail account,
    3. one of the following web browsers: Firefox, Chrome, Safari, IE, Opera, updated to the newest version
  2. Any person may read the information and opinions on Professionals and Establishments and to use the search engine.
  3. A logged-in User may also:
    1. publish opinions on Professionals and Establishments;
    2. add and correct information on Professionals and Establishments;
    3. activate the service of notifications on new information and opinions;
    4. report abuse.
  4. Logging-in is available after registering as a User. It is done by entering the login (e-mail address) and password defined by the User during registration.
  5. The service of notifications on new information and opinions is activated by marking selected Professionals or Establishments as observed ones.
  6. The Service Provider reserves its right to temporarily suspend the Services in relation to modernisation or reconstruction of the Website or maintenance works concerning the ICT system.
  7. The Service Provider shall not be liable for breaks in the rendering of the Services for reasons not attributable to it.
  8. The Service Provider shall not be liable towards a Professional or Establishment for a User’s failure to appear for an arranged appointment, or towards a User in an event when it is impossible to keep an appointment for reasons attributable to the Professional or Establishment. If it is impossible to come to an appointment, the interested parties have an obligation to cancel the appointment in their profile and inform the other party by telephone.

§4. Adding opinions and information on Professionals and Establishments

  1. Opinions are accompanied by a signature (nick) adopted by a User during registration.
  2. Opinions and information on Professionals and Establishments may only refer to professional activities of a given Professional.
  3. Opinions and information on Professionals and Establishments may only be based on personal experience of Users. They may not be based on accounts of third parties.
  4. It is forbidden to place multiple opinions on the same medical incident (visit, examination, treatment, etc.) by one User.
  5. It is forbidden to publish advertising content.
  6. Information, opinions and comments may not infringe the law or be contrary to the rules of social coexistence. In particular, it is forbidden to use vulgar, obscene and abusive language, use rude names, refer to private and family life, accuse a person of committing an offence, incite to a use of violence or racial, religious, ethnic hatred, etc.
  7. The User confirms that the information or opinion they have provided is true.
  8. The Service Provider shall have a right to refuse to publish opinions and information and to remove already published opinions and information, if they prove to be contrary to these rules or provisions of law.
  9. The Service Provider shall not be liable for the content of information, opinions and commentaries provided by Users of Professionals.

§5. Profiles of Professionals, Verified Profiles

  1. Creating a Profile for a new Professional requires at least basic information on this Professional.
  2. The basic information on a Professional include: professional title, first name and surname, province, place of practice and category of Professional, as well as address and contact details of a place where patients’ visits take place.
  3. Each Professional has only one Profile. It is forbidden to create a common Profile for several Professionals. Repeated Profiles shall be deleted.
  4. The first name and surname fields may not be filled in with information other than first name and surname of a single Professional; in particular it is forbidden to complete these fields with: name of a business, practice and medical establishment.
  5. Each Professional may create or confirm their own Profile. Registration is necessary in order to do so.
  6. A Profile created or confirmed by a given Professional is marked as “Verified Profile”.
  7. In a verified Profile, a Professional obtains additional rights, and in particular he/she may:
    1. edit information on himself/herself
    2. add a photo,
    3. respond to opinions placed by Users,
    4. review statistics of visits.
  8. A Professional may only publish his/her own photo which makes it possible to recognise him/her. At the same time, a Professional consents to dissemination and public sharing his or her image placed by him/her on the Website. It is forbidden to publish photos of other people and any kinds of graphics. Due to the characteristics of the digital format, it is allowed to have photos retouched, provided that it is a global correction improving the quality of the photo (e.g. saturation, contrast). It is not allowed to make selective interventions in order to add or remove elements, combine several photographs or change the original composition of a photo. It is also forbidden to publish photos with pornographic tones or not in line with the professional nature of the Website.
  9. A photo which does not fulfil the above criterion may by deleted by the Service Provider without a warning and without the need to inform the Professional of the fact.
  10. The Service Provider shall have a right to refuse to publish information and to remove already published information, if they are proven to be untrue.

§6. Profiles of Establishments, Verified Profiles

  1. The basic information on an Establishment include: name of a medical establishment, category, province, city, as well as address and contact details.
  2. Creating a Profile for a new Establishment requires at least basic information on this Establishment.
  3. Each Establishment has only one Profile. It is forbidden to create a common Profile for several Establishments. Repeated Profiles shall be deleted.
  4. A Profile of an Establishment may only refer to one physical location of an establishment. If a medical entity has several physical localisations, each of them should have a separate profile.
  5. Each Owner may create or confirm the Profile of his/her Establishment. Registration is necessary in order to do so.
  6. A Profile created or confirmed by a given Owner is marked as “Verified Profile”.
  7. In a verified Profile of an Establishment, the Owner obtains additional rights, and in particular he/she may:
    1. edit information on the Establishment;
    2. add a logo of the Establishment;
    3. respond to opinions placed by Users;
    4. review statistics of visits.
  8. The Owner may only publish the logo or the establishment he/she manages. At the same time, the Owner consents to dissemination and public sharing the logo placed by him/her on the Website. It is forbidden to publish photos which are inconsistent with the character of the Website.
  9. Logos which do not fulfil the above criterion may by deleted by the Service Provider without a warning and without the need to inform the Controller of the fact.
  10. The Service Provider shall have a right to refuse to publish information and to remove already published information, if they are proven to be untrue.

§7. Conditions of concluding and terminating agreements for the provision of Services

  1. An agreement is concluded by registering on the Website and activating an Account.
  2. By registering an Account, the User consents to all the terms and conditions of these Rules and undertakes to abide by them.
  3. If the consent to any of the provisions contained in the Rules is withdrawn, the User shall have an obligation to immediately delete his/her Account or inform the Service Provider of such withdrawal.
  4. In order to register, the User or Professional completes the form placed on page https://www.docplanner.ro/inregistrare.
  5. The Service Provider ensures that Users and Professionals have access to their own data and can correct and complement them. The Service Provider shall not make such data available to third parties without the consent of the User or Professional, unless a demand to this effect is made by an authorised body.
  6. The registration of a Professional, apart from the data required from Users, shall require providing the number of medical licence and personal identification number. Persons who practice a profession without a licence should send a scan of a diploma confirming their qualifications and a scan of an ID card. The numbers and scans thus obtained shall only be used for confirming the rights of Professionals.
  7. Any User or Professional who also confirms their rights to administering the Profile of an Establishment may also become an Owner.
  8. If justified doubts arise as to the authenticity of the data entered by a User, the Service Provider may demand that appropriate documents confirming these data be presented.
  9. The processing of the personal data of Users and Professionals contained in the registration form and of the data shared by them in their Profiles takes place upon their consent expressed at the moment of registration with the Website. The Service Provider shall process the data of users in accordance with the Privacy Policy presented in Appendix no. 1 and the Act of 29 August 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926 as amended) and the Act of 18 July 2002 on providing services by electronic means (Journal of Laws No. 144, item 1204, as amended).
  10. By registering on the Website and activating an Account, a User, Professional or Owner:
    1. warrants and represents that he/she have read and accepted all the contents of these Rules;
    2. gives his/her consent to the processing of personal data in accordance with the provisions of these Rules, and in the case of Professionals – to their presentation in the Profile;
    3. confirms the authenticity of the data provided in the registration form;
    4. gives his/her consent to receiving, to the e-mail address indicated in the registration form, system notifications, information on technical breaks, changes in the Rules, new functionalities, and commercial information.
  11. It is strictly forbidden to have more than one Account.
  12. It is forbidden to make one’s Account to other entities.
  13. It is forbidden to use the Accounts of other entities.
  14. The User or Professional shall receive, to the provided e-mail address, a message with a link. Clicking on the link activates the account and enables the user to log in.
  15. The agreement shall be concluded for an unspecified term.
  16. The User, Professional or Owner may terminate the agreement by deleting his/her account. Deleting the account by the Professional or Owner shall not result in deleting his/her Profile.
  17. Each of the Parties may terminate the agreement on providing services by electronic means without giving reasons and wit immediate effect.
  18. The Service Provider reserves its right to terminate the agreement by deleting the account, if the User’s or Professional’s conduct is not consistent with the law or these rules, or is detrimental to the image of the Website.
  19. The Service Provider reserves its right to perform any modification of the Website’s services, tools and the manner of operation, including the rights to delete any data collected in the database, cease to do business, transfer the rights to the Website and undertake any lawful activities related to the Website. The User shall not have any claims towards the Service Provider on account of these activities.

§8. Liability

  1. The Service Provider shall not be liable for the content and form of materials and information placed on the Website by Users of Professionals.
  2. A User or Professional shall ba fully liable for infringing the law or any damage caused by their actions on the Website, and in particular for providing untrue data, disclosing trade secrets or other confidential information, infringing personal interests or copyrights and related rights.
  3. The Service Provider clearly states that using the Website and the services provided by it shall take place at the sole risk of the User or Professional. Any information and materials placed on the Website as well as products and services provided through the Website are not subject to a warranty concerning their value, usefulness, integrality, completeness or utility.
  4. The Service Provider shall not be liable for physical or legal defects of products offered free of charge, and for the appropriate quality of goods and services offered free of charge. The Service Provider shall also not be liable for the results of a failure to perform or improper performance of obligations incurred by anyone through the Website and the capacity of such persons to incur obligations.
  5. The liability of the Service Provider for appropriate quality of goods and services offered for payment is specified by specific provisions being the basis for such performance for payment.
  6. The Service Provider shall not offer any warranty concerning the correct operation of the Website in whole or in part.
  7. Should the Service Provider receive an official notification concerning unlawful nature of the collected data provided by the User or Professional, and as a result prevent the User or Professional from accessing such data, the Service Provider shall not be liable towards this User or Professional for the damage arising as a result of their being prevented from accessing such data.

§9. Procedure for communicating reservations and making complaints

  1. The Service Provider shall make all efforts in order to ensure correct operation of the Website and offer its assistance in solving problems related to the functioning of the Website.
  2. Reservations as to the reliability of the opinions included in the Website should be communicated directly at the problematic opinion using the “report abuse” button.
  3. Other reservations as well as comments, suggestions and mistakes should be communicated using the “report it here” button located at the bottom of each page.
  4. Replies to communications shall be sent immediately to the e-mail address of the relevant User or Professional.
  5. Complaints about disruptions in the functioning of the Website, problems and comments related to the services rendered as part of the Website may be made by Users or Professionals within 14 days and should be submitted to the following address: kontakt@docplanner.ro
  6. Each complaint shall be processed within 14 days from the time it is made. If this deadline cannot be kept, the Service Provider shall, before the expiration of the deadline, notify the User or Professional of the causes of the delay and determine a new deadline.
  7. However, the Service Provider reserves its right to abstain from processing a complaint if the complaint results from ignorance of these Rules, appendices to the Rules or provisions of law.
  8. The right to pursue claims in court may be exercised only after exhausting the complaint procedure.

§10. Final Provisions

  1. The Service Provider reserves its right to unilaterally change these Rules upon prior notification of the Users and Professionals of such changes to the e-mail address provided during registration.
  2. The User and Professional shall be liable for providing an e-mail address to which he/she does not have access, and in particular an address which is incorrect or belongs to another entity, and for the results of this, e.g. not receiving the notification referred to in par. 1.
  3. The law governing the relationship between the parties shall be Polish law.
  4. In matters not regulated in the Rules, the provisions of the Act on providing services by electronic means and the Civil Code shall apply.
  5. Any disputes resulting from the provision of the Services shall be resolved by the court having jurisdiction over the registered office of the Service Provider.
  6. These Rules shall supersede the previous rules and shall enter into force as of the day of their publication on the Website.